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  1. BlackWolf
  2. General

General

Contact Us

  • How do I contact BlackWolf?
  • Where are your stores located?

Product Information

  • Why are temperature ratings important in sleeping bags?
  • What are the different insulation types in sleeping bags?
  • What is the difference between all the pack harnesses?
  • Do you have spare or replacement parts?
  • What is the R-Value of a mat?
  • What's the best way to prevent condensation in a tent?
See all 11 articles

Orders and Shipping

  • Do you deliver outside of Australia?
  • How can I track my order?
  • Wait, I've changed my mind on an order!

Warranty and Returns

  • Can I register my BlackWolf product on your site for warranty?
  • Do you offer repairs under warranty?
  • How can I make a return?
  • How do I make a warranty claim?
  • I purchased from a retailer. Where do I make a Return or Warranty claim?
  • I purchased from blackwolf.com.au. How do I make a return or warranty claim?
See all 8 articles

BlackWolf Membership Program

  • Who do I contact if I have a complaint or query?
  • What restrictions apply to my membership?
  • What are my responsibilities in relation to my membership?
  • Can these T&Cs be changed or terminated?
  • What communications will I receive from BlackWolf and can I opt-out of messages?
  • How will BlackWolf be collecting, using and disclosing my personal information?
See all 15 articles
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