If you receive your order and it wasn't what you had in mind, you can now make an easy return within 30 days! Get started in our Returns Request Portal.
How returns work:
Complete your return request in our portal and select one of the return options:
- Credit: You will cover the cost of returning your original item to us. You receive a bonus of $20 credit to redeem when you shop now, and we will also provide complimentary shipping of your exchange back to you.
- Exchange: You will cover the cost of returning your original item to us. We will provide complimentary shipping of your exchange back to you. You can choose either an Instant Exchange or Standard Exchange:
- Instant Exchange: customers can use their card to have their exchange processed instantly.
- Standard Exchange: exchange order will be processed once in transit back to BlackWolf HQ.
- For returns to the original form of payment, a $20 handling fee is deducted from the refund total. You will also cover the cost of returning your original item to us.
Sale items can only be returned if they qualify under warranty.
If you've purchased from blackwolf.com.au and it's not up to scratch, you can make a warranty claim.
(1) You can make a warranty claim via our Warranty Form.
(2) A BlackWolf product expert will assess the product by the images you supply. If necessary, they may require the product to be returned to BlackWolf HQ for assessment (shipping is not covered by BlackWolf).
(3) Once the assessment is completed our Customer Care team will update you on the outcome and next steps.