When you make a warranty claim, we’ll usually ask us to send you pictures of the damage or take it to the store you bought it from and we’ll have a BlackWolf product expert come and check it out.
In most cases, this is just so we can assess the damage incurred and make a call on the best solution. In some cases, there’s the opportunity to repair the product (meaning it won’t end up in landfill!) and in some other occasions, we might have to make a full replacement.